Frequently Asked Questions
WHAT ARE YOUR TERMS AND CONDITIONS?
Please read the following terms and conditions carefully before placing an order with our print and embroidery shop. By placing an order, you acknowledge and agree to these terms and conditions in their entirety.
1. Orders and Specifications:
1.1. All orders placed with our print and embroidery shop are subject to acceptance and availability.
1.2. It is the responsibility of the customer to provide accurate and complete specifications for the desired print and embroidery work, including artwork files, sizes, colors, and any other relevant details.
1.3. We reserve the right to refuse any order at our discretion.
2. Pricing and Payment:
2.1. All prices for our print and embroidery services are stated in the currency indicated on our website or in our store.
2.2. Payment is due in full at the time of placing the order unless otherwise agreed upon.
2.3. We reserve the right to change our prices without prior notice, but any such changes will not affect orders already accepted and paid for.
3. Production and Delivery:
3.1. We will make every effort to complete orders within the agreed-upon timeframe, but we do not guarantee specific delivery dates unless explicitly stated.
3.2. Delivery times provided are estimated and may be subject to delays beyond our control, such as shipping carrier delays or unforeseen circumstances.
3.3. We will not be held responsible for any loss or damage incurred during shipping.
4. Quality and Acceptance:
4.1. We strive to deliver high-quality print and embroidery work, but there may be slight variations in colors, sizes, and positioning compared to the provided artwork or samples.
4.2. It is the customer's responsibility to thoroughly check the finished products upon receipt for any defects or discrepancies. Any issues must be reported within 48 hours of delivery.
4.3. Once the customer has accepted the order, we will consider it as final, and no refunds or exchanges will be provided.
5. Intellectual Property:
5.1. By submitting artwork or designs to our print and embroidery shop, the customer declares that they have the necessary rights, licenses, and permissions to use and reproduce the provided content.
5.2. We assume no liability for any infringement of copyright, trademark, or other intellectual property rights arising from the customer's submission of artwork or designs.
6. Cancellations and Amendments:
6.1. Orders cannot be canceled or amended once they have been placed.
6.2. In exceptional circumstances, we may consider cancellations or amendments, but we reserve the right to charge a cancellation or amendment fee, at our discretion.
7. Limitation of Liability:
7.1. To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our print and embroidery services.
7.2. Our total liability, regardless of the circumstances, shall not exceed the total amount paid for the order in question.
8. Governing Law and Jurisdiction:
8.1. These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our print and embroidery shop is located.
8.2. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in the aforementioned jurisdiction.
DO YOU ACCEPT RETURNS?
We do not offer refunds or exchanges on custom work.
To be eligible for a return on non-customizable products, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
HAS MY ORDER BEEN DISPATCHED YET?
Orders are generally dispatched within 1-5 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.
I PUT THE WRONG ADDRESS FOR MY ORDER, CAN I CHANGE IT?
If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.
I NEED TO CANCEL OR CHANGE MY ORDER, HOW DO I DO THIS?
We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.
If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.
MY ORDER IS STILL NOT HERE PLEASE HELP?
If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.
I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT?
When you receive your dispatched email you can contact us for an update on your tracking.
WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
We accept all major credit and debit cards through the Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.
WHY DID I NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING THE ORDER?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.